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Terms of Service

Last updated: 5 August 2026 · Effective from: 4 September 2026

1. What Allergy Spotter is

Allergy Spotter ("the Service", "we", "us") is a tool, provided via allergyspotter.com from the United Kingdom, that lets food businesses ("the Restaurant") display their menu and allergen information to customers ("Guests"), and keeps a timestamped record of allergen checks performed. A check made without an Allergy ID card identifies no Guest; a check made with one is linked to that card, and is not anonymous.

2. Accuracy of allergen information — the most important clause

The Restaurant is solely responsible for the accuracy, completeness, and currency of all menu, ingredient, and allergen information entered into the Service. Allergy Spotter displays the information the Restaurant provides; it does not independently verify, test, or confirm the contents of any dish.

The Restaurant agrees to:

• Enter allergen information accurately for all 14 UK-regulated allergens for each dish;
• Update the Service promptly whenever a recipe, ingredient, or supplier changes;
• Continue to meet its own legal duties under the Food Information Regulations 2014, including responding accurately to direct customer questions.

The Service supports, and does not replace, the Restaurant's legal obligations. Guests are advised within the Service to always inform staff of allergies directly before ordering.

3. Price — free for your first 2 months, then from £450/year (restaurants) or from £999/year (schools & care homes)

Allergy Spotter is provided completely free of charge for 2 months from the date a Restaurant signs up — no card required, no billing, no catch during that period. We built this to give something back and to change how allergen safety works in food service: cost should never be the reason a guest can't get a clear answer, or the reason a restaurant can't give one.

After that 2-month period, continued access costs from £450 per year, all-inclusive, for restaurants, or from £999 per year, all-inclusive, for schools and care homes (every feature described on this site, with no separate add-on charges). Set-up is free for every account type — there is no separate set-up fee. This is a single annual payment, not a recurring subscription — nothing is ever charged automatically. If the free period ends without payment, access simply pauses (the Restaurant's menu and data are kept, not deleted) until the Restaurant chooses to pay via the "Pay now" link shown on their dashboard, processed securely through Stripe. Connecting a POS/ordering system (Lightspeed Restaurant) is never charged for by us — the Restaurant is responsible for its own separate account and costs with whichever POS system it uses.

Optional physical products (such as NFC table cards) and optional services (such as menu setup) may be offered separately at a stated price; nothing in these terms obliges a Restaurant to purchase them. We may also agree pilot arrangements with individual restaurants (for example, providing feedback or an approved testimonial in return for extra support); these Terms otherwise apply in full.

4. Data we may use

The Restaurant keeps full ownership of its menus and recipes. The Restaurant agrees that we may:

• Use the menu and allergen data entered, within the Service, to provide it;
• Use aggregated, anonymised statistics (e.g. total allergy checks across all restaurants) in our marketing and with partners — never naming the Restaurant without separate written agreement;
• Feature the Restaurant by name, with a testimonial or case study, only with the Restaurant's prior review and approval.

5. Accounts and security

The Restaurant is responsible for keeping its login credentials secure, and for all activity under its account. We store passwords only as salted cryptographic hashes and cannot read them.

6. Availability

We aim to keep the Service available at all times but do not guarantee uninterrupted operation. We are not liable for downtime caused by our hosting providers, internet outages, or events beyond our reasonable control. The Restaurant should always have a fallback method of answering allergen questions (for example, staff knowledge or a printed record) in case the Service is temporarily unavailable.

7. Limitation of liability

Nothing in these terms excludes liability that cannot lawfully be excluded (including for death or personal injury caused by our negligence, or fraud). Subject to that:

• We are not liable for any harm arising from inaccurate or outdated information entered by the Restaurant;
• We are not liable for a Guest's allergic reaction where the information displayed matched what the Restaurant entered;
• Because the Service is free, our total liability to a Restaurant is limited to £0, except where liability cannot lawfully be limited. Where a Restaurant has purchased an optional product or service from us (such as an NFC card or setup service), our liability in relation to that purchase is limited to the amount paid for it.

8. Ending the agreement

Either party may end the arrangement at any time. The Restaurant can delete its menu data itself from the dashboard's Danger Zone, and can request full account deletion by email as described in our Privacy Policy. Guest-check logs may be retained per that policy. Those made without an Allergy ID card identify no Guest. Those made with a card are linked to that card and are not anonymous; what they contain, and for how long, is set out in the Privacy Policy.

9. Changes to these terms

We may update these terms as the Service develops. Material changes will be notified to the Restaurant with reasonable notice.

10. Governing law

These terms are governed by the laws of England and Wales, and disputes are subject to the jurisdiction of the courts of England and Wales.

11. The Allergy ID card

The Service includes an optional "Allergy ID card" feature, letting a Guest save their own allergen/intolerance list once, at allergyspotter.com/card, and use it at any restaurant on the Service. Creating one is entirely voluntary — the core allergen-checking service requires no card, account, or personal information, for Guests or Restaurants.

This feature is built in the spirit of the "Owen's Law" campaign for proactive allergen disclosure. As of the date above, Owen's Law is a campaign, not enacted UK legislation. The existence of this feature, or its use by a Guest or Restaurant, does not constitute or guarantee compliance with any current or future allergen legislation. The Restaurant remains solely responsible for meeting its own legal obligations under the Food Information Regulations 2014 (see Section 2), independently of whether this feature is used at all.

Questions about anything here — email hello@allergyspotter.com.